Terms & Conditions mycard99

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member") and mycard99 ("Platform") in relation to your use of the website, services, games, and all content provided by mycard99. This document takes effect from the date your account is registered or the date you first access the mycard99 platform, whichever is earlier.

Mycard99 reserves the right to amend, add or remove any part of these Terms at any time without prior notice. Changes take effect immediately upon being posted on the platform. It is your responsibility to review these Terms periodically. Continued use of the platform following any amendment will be deemed your acceptance of the revised Terms.

These Terms should be read together with the Privacy Policy and Responsible Gambling Policy mycard99, all of which together form the entire agreement between you and this platform.

To register and use mycard99's services, you must meet all of the following eligibility requirements without exception:

• At least 18 years old on the date of registration
• Is an individual acting on your own behalf and not as an agent or representative of any third party
• Possess full legal capacity to enter into a binding agreement
• Is not subject to any legal restrictions or prohibitions that would prevent you from using mycard99's services
• Has never had an account closed or suspended by mycard99 previously due to a terms violation

Mycard99 reserves the right to request identity verification documents at any time as part of the KYC (Know Your Customer) process. Documents that may be requested include a copy of your Malaysian identity card (MyKad), passport or proof of address such as a recent utility bill. Failure to submit the requested documents within the specified timeframe may result in a temporary account suspension.

Each individual is only permitted to hold one (1) account only at mycard99. Opening more than one account by the same individual — whether using a different name, phone number, email address, or banking details — is strictly prohibited and will result in the closure of all associated accounts without compensation.

You are solely responsible for:

• Keeping your password and account login details confidential
• Ensuring that no other party accesses or uses your account
• Notify mycard99 immediately if you suspect unauthorised access to your account
• Ensuring that all information provided to mycard99 is accurate, current and complete
• Updating your personal information whenever there are any changes

Mycard99 shall not be liable for any loss or damage arising from your failure to keep your account credentials secure. All activity carried out through your account is considered to have been performed by you, unless you have reported unauthorised access to us beforehand.

Mycard99 supports a range of approved payment methods for the convenience of members across Malaysia. All financial transactions are processed in Malaysian Ringgit (RM) only.

Accepted Deposit Methods:

• Touch 'n Go eWallet
• GrabPay
• Boost eWallet
• ShopeePay
• DuitNow (including QR and account transfer)
• FPX — Maybank2u, CIMB Clicks, and other FPX member banks

Transaction Limits:

• Minimum deposit: RM 20 per transaction
• Maximum daily deposit: RM 10,000 (subject to account verification level)
• Minimum withdrawal: RM 50 per request
• Maximum daily withdrawal: RM 20,000

Mycard99 does not charge any processing fees on standard deposit and withdrawal transactions. However, third-party payment service providers may impose their own charges, which are beyond mycard99's control.

Mycard99 offers members a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, weekly cashback, and special promotions tied to specific games such as slots, blackjack, roulette, and Sports Betting on the Malaysia Super League or EPL.

All bonuses are subject to the following conditions:

• Each bonus may only be claimed once only per member, unless otherwise stated
• Wagering requirements (rollover) must be fulfilled before any winnings derived from a bonus can be withdrawn.
• Bonuses may not be transferred, sold, or exchanged for cash
• Mycard99 reserves the right to withdraw any bonus awarded if there is suspicion of abuse or misuse.
• Members found to be abusing the bonus system will have their accounts suspended

All games available on mycard99 — including Live Casino, table games, video slots, lottery, and Sports Betting — are operated in accordance with the rules established for each game. Game-specific rules can be found in the relevant help section.

Key rules governing gameplay at mycard99:

• Game outcomes generated by the RNG (Random Number Generator) system are final and cannot be disputed unless there is clear evidence of a technical failure
• Technical failures such as internet connection disruptions or device issues on the member's end do not entitle the member to a refund of bets placed
• In the event of a technical disruption on mycard99's end that affects gameplay, the outcome will be determined based on the system records available at the time of the incident.
• The minimum and maximum bet limits for each game are displayed within the respective game interface.
• Mycard99 reserves the right to suspend or modify any game at any time without prior notice

The following activities are strictly prohibited on the mycard99 platform and may result in account closure, forfeiture of balance, and/or legal action:

• Opening more than one account, whether directly or through a third party
• Using automated software, bots, scripts, or any tools that provide an unfair advantage
• Colluding with other players to manipulate game outcomes
• Abusing bonuses through betting strategies designed to meet rollover requirements without any real risk
• Using a mycard99 account for money laundering or any other illegal financial activity
• Accessing the mycard99 platform on behalf of another individual without written authorisation
• Using a credit or debit card that does not belong to you to make a deposit
• Spreading false or misleading information about mycard99 to the public

Mycard99 takes the protection of all members' personal data seriously. The collection, use, and disclosure of your personal information is governed by Privacy Policy mycard99, which forms part of these Terms.

In summary, mycard99 is committed to:

• Not sell or rent your personal data to any third party
• Using your data solely for account management, payment processing and service improvement purposes
• Protecting all data with 256-bit SSL encryption and the latest technical security measures
• Comply with applicable data protection laws in Malaysia

To the fullest extent permitted under applicable Malaysian law, mycard99 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of, or inability to use, this platform, including but not limited to:

• Financial losses resulting from game outcomes
• Loss of data or service disruptions resulting from circumstances beyond mycard99's control
• Damage caused by viruses or malware accessed through third-party platforms
• Actions or omissions by third-party payment service providers

Mycard99's total maximum liability to you under any circumstances shall not exceed the total amount of actual deposits you have made in the 30 days preceding the relevant claim.

Mycard99 is committed to promoting a healthy and responsible gambling culture among all members in Malaysia. Our platform provides a range of control tools to help members manage their gambling activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits based on what you can afford
• Loss Limits: Set a maximum loss limit over a defined period
• Play Time Limits: Control how long you play each session
• Take a Break: Take a temporary break from the platform for anywhere between 24 hours and 30 days
• Self-Exclusion: Fully exclude yourself from the platform for a period of 6 months up to a permanent ban

For more information on responsible gaming and available support resources, please visit our Responsible Gaming ours.

You may close your mycard99 account at any time by contacting our customer support team via Live Chat or email. Prior to closure, any eligible balance will be processed for withdrawal in accordance with mycard99's standard policy.

Mycard99 reserves the right to suspend or terminate any account without prior notice under the following circumstances:

• Breach of any part of these Terms & Conditions
• Suspected fraudulent or illicit financial activity
• Failure to submit the requested identity verification documents
• Finding that a member does not meet the stipulated eligibility requirements
• Upon request by Malaysian authorities or law enforcement agencies

In the event of account closure due to a breach of these Terms, mycard99 reserves the right to withhold any remaining balance in the account, subject to an ongoing investigation.

Mycard99 reserves the right to amend, update or replace these Terms & Conditions at any time at our absolute discretion. Amendments take effect immediately upon being posted on the mycard99 platform.

Mycard99 will endeavour to notify members of important changes through:

• In-platform notifications when you are logged in
• Email to the registered address
• Announcements on the mycard99 homepage

Your continued use of the mycard99 platform after any amendments are published will be deemed as your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and close your account.

If you have any complaints or disputes regarding mycard99's services, we encourage you to reach out to our customer support team first:

• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Malaysia and English
• Email: support@mycard99.net — response within 24 business hours

All complaints must be submitted within 30 days from the date of the disputed incident. Complaints submitted after this period may not be processed. mycard99 is committed to investigating and resolving all valid complaints fairly, transparently, and within a reasonable timeframe.

These Terms & Conditions are governed by and interpreted in accordance with the applicable laws of Malaysia. Any dispute that cannot be resolved internally will be referred to the jurisdiction of a competent court in Malaysia.

If any provision of these Terms is found to be invalid, unenforceable or inconsistent with Malaysian law, that provision will be interpreted as closely as possible to its original intent, and the remaining provisions of these Terms will continue in full force and effect.

The Bahasa Malaysia version of these Terms & Conditions is the official version and shall serve as the reference in any dispute. In the event of any conflict between a translation in another language and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail.

These Terms & Conditions were last updated on 1 January 2026. For any enquiries regarding this document, please contact us at support@mycard99.net.