Privacy Policy mycard99

Mycard99 is an online casino and entertainment platform serving users in Malaysia. We understand that your privacy is a fundamental right that must be respected, and we are committed to ensuring that every piece of personal information you share with us is handled with the utmost trust, transparency and accountability.

This Privacy Policy sets out in detail how mycard99 collects, stores, uses and protects your personal data throughout your membership with us. It also explains your rights in relation to that data and how to contact us should you have any privacy-related enquiries or requests.

Mycard99's Privacy Policy is prepared in accordance with the requirements of Personal Data Protection Act (PDPA) 2010 Malaysia and the regulations in force thereunder. In the event of any conflict between a translated version in another language and this Malay version, the Malay version shall prevail and be binding.

Mycard99 collects various types of information from members to ensure our platform operates smoothly, securely and in compliance with Malaysian legal requirements. The following are the categories of data we collect:

Mycard99 does not collect sensitive information such as biometric data, medical records, political affiliations or religious beliefs. All data we collect is limited to what is necessary to provide a safe and responsible online casino service to members in Malaysia.

Mycard99 collects your personal data through several different methods over the course of your interactions with our platform:

• Account Registration: When you register as a new mycard99 member, you will be asked to complete a registration form with basic details such as your name, email address and phone number.
• KYC (Know Your Customer) Process: To comply with Malaysian legal requirements, we require a copy of your identity document — such as your MyKad or passport — to verify your identity.
• Financial Transactions: Financial information is collected when you make a deposit using methods such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX — Maybank2u and CIMB Clicks.
• Platform Activity: Our system automatically records your gaming activity, including bets placed on slots, blackjack, roulette, lottery and Sports Betting on the Malaysia Super League or EPL.
• Support Interactions: All communications you have with mycard99's customer support team via Live Chat or email are recorded for quality control and dispute resolution purposes.
• Tracking Technology: mycard99 uses cookies, web sessions and similar technologies to collect technical data on how you use our platform. This helps us continually improve your user experience.

Mycard99 uses the personal data collected solely for the legitimate and stated purposes below. We do not use your data for any other purpose without first obtaining your consent:

• Account Management: Processing registrations, verifying identity through KYC, and managing your mycard99 member account.
• Payment Processing: Processes your deposits and withdrawals securely and accurately through supported Malaysian payment methods.
• Service Delivery: Gives you full access to all games and entertainment on mycard99, including Live Casino, table games, slots, lottery and Sports Betting.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering or any suspicious activity on our platform.
• Customer Support: Providing technical assistance and resolving complaints or disputes raised by members.
• Responsible Gaming: Monitoring members' gaming patterns to identify signs of problem gambling and offer appropriate responsible gaming tools.
• Legal Compliance: To fulfil our legal obligations under Malaysia's PDPA 2010 and meet reporting requirements to the relevant authorities.
• Marketing Communications: Sending promotional offers, bonuses and the latest updates from mycard99 — subject to your communication preferences, which you can opt out of at any time.

Mycard99 does not sell, rent or trade your personal data to any third party. However, in certain limited and lawful circumstances, we may share your information with the following parties:

• Payment Service Providers: Required information will be shared with providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow and FPX member banks solely for the purpose of processing your financial transactions.
• Gaming Software Providers: Minimal technical data required to run casino games may be shared with licensed gaming software providers that partner with mycard99.
• Cloud Service Provider: Data is stored on secure servers operated by trusted cloud service providers and is subject to strict confidentiality agreements.
• Authorities & Law Enforcement: mycard99 will disclose required information when mandated by a court order, legal directive or authorised Malaysian enforcement body.
• Professional Advisors: Lawyers, accountants or auditors bound by professional confidentiality obligations may be granted limited access in specific situations such as legal investigations or financial audits.

All third parties who receive your data are bound by strict data protection agreements and are only permitted to use the information for purposes specified by mycard99. They are not allowed to process your data for their own purposes.

Mycard99 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL Encryption: All data transmitted between your device and mycard99's servers is encrypted using the latest TLS protocol.
• Secure Password Storage: Your password is never stored in plain text — we use a strong bcrypt hashing algorithm to protect it.
• Two-Factor Authentication (2FA): mycard99 offers two-factor authentication to add an extra layer of protection to your account.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect any suspicious or unusual activity on the platform.
• Employee Access Controls: Only authorised mycard99 staff with a legitimate business need are permitted to access member personal data, and such access is subject to regular auditing.
• Penetration Testing: mycard99 conducts regular security assessments by third-party experts to identify and address any system vulnerabilities.

Mycard99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Malaysian law. The following are our data retention period guidelines:

• Active Account Data: Retained for the duration of your active account plus 7 years after account closure to meet legal record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysia's financial reporting and anti-money laundering requirements.
• KYC Documents: Retained for the duration of your membership and 5 years after account closure.
• Support Communication Logs: Retained for 3 years from the date of your last interaction.
• Technical Data (Logs, IP): Retained on a rolling 12-month basis for security and fraud detection purposes.
• Marketing Data: Retained until you withdraw consent or submit a deletion request, whichever comes first.

When your personal data is no longer needed, mycard99 will ensure it is securely deleted or anonymised using industry-recognised methods so that the information cannot be recovered.

As a mycard99 member and an individual protected under Malaysia's Personal Data Protection Act (PDPA) 2010, you have a range of rights regarding your personal data. mycard99 is committed to respecting and facilitating the exercise of the following rights:

To exercise any of the above rights, please contact the mycard99 privacy team at support@mycard99.net with the subject "Privacy Rights Request". We will process your request within 30 days calendar days from the date of receipt.

Mycard99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies used by mycard99:

• Essential Cookies: Required for core platform functions such as login verification and session management. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the mycard99 platform to help us improve performance and navigation.
• Functional Cookies: Remembering your preferences such as language, display settings and login details for your convenience.
• Analytics Cookies: Helps us understand aggregate, anonymised usage patterns for the continuous improvement of the mycard99 platform.

You can manage and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the mycard99 platform.

Mycard99 is a platform exclusively for adults aged 18 years of age and above only. We do not knowingly collect or process any personal data from individuals under the age of 18.

If you believe your child under the age of 18 has provided personal information to mycard99 without your knowledge, please contact us immediately at support@mycard99.net. Once the case is verified, we will take prompt steps to delete that information.

Mycard99 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or improvements to the services we offer members in Malaysia.

When material amendments are made, mycard99 will:

• Updating the "Last Updated" date at the top of this document
• Sending notifications to all active members via their registered email address
• Displaying a prominent notice on the mycard99 homepage for a minimum of 14 days

Your continued use of the mycard99 platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the latest version. If you do not agree with the changes, you should stop using the platform and close your account.

If you have any questions, concerns or requests regarding mycard99's Privacy Policy or how we handle your personal data, please reach out to our privacy team through the following channels:

• Privacy Email: support@mycard99.net (subject: "Privacy Inquiry")
• Live Chat: Available 24 hours a day, 7 days a week in Bahasa Malaysia and English

We are committed to responding to all privacy enquiries within 3 business days and resolve data rights requests within 30 days calendar days.

This Privacy Policy was last updated on 1 January 2026. For any enquiries regarding this document, please contact us at support@mycard99.net.